10 Jul Identify an essential business process or workflow in your organization that needs improvement. How does the performance of this business process or workflo
- Identify an essential business process or workflow in your organization that needs improvement.
- How does the performance of this business process or workflow contribute to the organization’s competitiveness?
- What metrics are currently used (or should be used) to monitor the performance of this business process or workflow?
- Describe any shortcomings such as delays, bottlenecks or quality issues.
