Part 1

Outline the steps of the communication process. To what extent does the effective encoding and decoding of a message influence communication effectiveness? What is the role of "noise" in the communication process? Provide examples of how "noise" can be minimized?

Part 2

Discuss multiple experiences in which you have had a breakdown in communication with another person or groups of people in your organization. What significance did the type of communication (e.g., face-to-face, electronic) have on the breakdown? What did you learn from the experience and how will you apply what you learned to enhance future communication?