Social workers need to communicate effectively with service-users, other social workers, their supervisors, and other professionals. Communication is of necessity, a two-way process, involving a minimum of two people. Using Table 5.1, “Effective Interpersonal Communication Skills,” and Table 5.3, “Ineffective  Interpersonal Communication Skills,” in your book, complete the following questions. 

1. What effective communication skills you possess and how you can build on them?

2. What effective communication skills do you need to work on?

3. How does effective communication promotes successful outcomes?

4. In what ways does ineffective communication threaten successful outcome?