After reading chapter 3 Case Activity 3.1 (attached), answer the questions below. 

1. What are the real issues at stake in the conflict between the university vice president, Mary Belmont and the university counseling center director, Simon Young?
2. Is there any way that the use of planning processes at an earlier date might have prevented the conflict described in this case?
3. If you were to design a planning process like the one suggested by the university vice president, what steps would you follow? Who should be involved in the planning process?

150 words