25 Sep How does context influence your communication? Consider the language and culture people grew up with, and the role these play in communication styles. If you could design the pe
How does context influence your communication? Consider the language and culture people grew
up with, and the role these play in communication styles.
If you could design the perfect date, what activities, places, and/or environmental cues would you
include to set the mood?
One full page (300 words or more)
Notes attached
Ch. 1, Slide 1
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
Ch. 1, Slide 2
Learning Outcome 1
Explain how communication skills fuel career success,
and understand why writing skills are vital in a digital, mobile, and social-media-driven workplace.
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
Ch. 1, Slide 5
Communication Skills: Your Ticket to Work
Writing
Critical thinking
Problem-solving skills
Self-motivation
Team skills
TOP DEMANDS:
Source: The MetLife Survey of the American Teacher
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
Ch. 1, Slide 6
Communication Skills: Your Ticket to Work
One third of them do not
meet the writing requirements
for their positions.
Two thirds of
salaried employees
have some
writing responsibility.
Source: College Board: The National Commission on Writing, Photo: splashbase
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
Key Business Commuication Concepts
Communication Definitions
Eight Essential Components of Communication
Communication is defined as the process of understanding and sharing meaning
To understand is to perceive, to interpret, and to relate our perception and interpretation to what we already know
A process is a dynamic activity that is hard to describe because it changes
Source
Message
Channel
Receiver
Feedback
Environment
Context
Interference
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
What Are
Communications Skills?
Traditional abilities
New requirements
Reading
Listening
Nonverbal
Speaking
Writing
Media savvy
Good judgment online:
Maintaining positive image and presence
Protecting employer’s reputation
Ch. 1, Slide 7
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
Ch. 1, Slide 12
Tools for Success in
the 21st-Century Workplace
Knowledge and information workers engage in mind work.
Workers of the future must make sense of words, figures, and data.
Knowledge available in the digital universe doubles every year.
Talent shortages plague a recovering U.S. labor market.
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
Ch. 1, Slide 14
Jobs for Knowledge Workers
Three out of four jobs will involve some form of mind work.
Brick-and-mortar commerce (traditional businesses)
e-commerce (Internet-based businesses)
m-commerce (mobile technology businesses)
© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website or school-approved learning management system for classroom use.
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