Describe why operations management discipline emerged (at least two paragraphs). Identify one service industry example (e.g., Bank of America) where operations management may play a significant role. Explain the type of operations management activities are performed at this organization. Describe the services it offers with specific examples and factors that contribute to its productivity. 

· It should be 3-4 pages in length not including the required cover and references pages.

· It should be  with at least 2 peer-reviewed or professionally published sources  Use current sources, not older than 5 years. 

· Format: APA guidelines