Overview

There are many considerations for HR managers when planning training sessions for employees. Following a strategic planning process will help ensure the training is beneficial to the employee and the business. One of the key processes is a needs assessment or a Training Needs Assessment (TNA). In this activity you will examine training needs assessment methods, practice defining the problem, examine business impacts, and create training objectives.

Note: This activity will inform your Week 9 assignment so be sure to read the faculty feedback after this activity is graded.

Scenario

Imagine you are a human resource manager at a hospital that is facing a high rate of medical errors and lawsuits. You want to conduct a needs assessment for employee training to improve patient safety and quality of care. To conduct the needs assessment, you need to collect data from multiple sources including patients and employees. You need to analyze the data to identify the gaps between the current and desired levels of knowledge, skills, and abilities of the staff. You also need to prioritize the training needs based on their urgency and impact.

Instructions

In a 1–2- page, respond to the following:

Note: You should use your readings and other Learn resources to support this activity. You may make any assumptions necessary.

1. Describe how you would conduct a training needs assessment based on the scenario.
   • Would it be reactive or proactive? Why?
2. Define the problem and align it with a business need.
3. Describe the types of gaps or deficiencies you might expect to uncover from your training needs assessment.
4. Create three training objectives and prioritize them based on the training and business needs.
5. Explain why it is important that HR managers follow a strategic process when determining employee training needs and how this process can help ensure that the training results in measurable improvements for the employees and organizational